Frequently asked Questions

Choose the product you are interested in from the classified sections of the online store and with one click you will get an enlarged photo and detailed information about it.

as well as detailed information about it. – Select a payment method: Visa, Mastercard, Bank transfer. – Confirm your order and you will receive a confirmation email.

Find your product using the search engine on our website. Type in the article name or the EAN code if you know it, and you will find all the products that meet the conditions of your search.

All our products come from EUROPE

Yes, you can shop with peace of mind, because we go to great lengths to have the resources available to keep your purchases and data secure.

If an item is out of stock, we will do our best to restock it as soon as possible. If the item is no longer in stock, we will remove it from the website.

Once you have placed your order, you will receive a confirmation email. If you do not receive it, please contact us.

If by mistake you receive an item that you did not order or that has a defect, please contact us and we will resolve the issue.

AMG Design Export currently delivers to Spain, Belgium, France, Italy, Netherlands, Switzerland, UK, Denmark, Sweden, Finland, Czech Republic, Portugal, Russia, Canada and America.

You can contact us by whatsapp or email.

10. can I get an invoice from my company? Yes, you only have to fill in the tax data we ask for.

 There is no minimum purchase value. As a member of AMG Design Export, you can place orders of any amount. There is no minimum required. 

Is it possible to combine two or more orders for shipping? For accounting and logistical reasons, it is not possible to combine orders after confirming the purchase.

Once you have placed and confirmed your order, we can no longer change the delivery option, delivery address, payment method and product size. 

All orders for fresh and frozen products are stored respectively at 0-4 ° C and -18 ° C in specific bags until delivery.

We provide transport.

Yes, you can create your account for free, without obligation and without minimum turnover.

17. What are the available payment methods?

VISA, Mastercard, Bank transfer

Your payment will be debited immediately, as soon as your card is authorized,

You will receive an email confirming that your order has been placed successfully.

Delivery times depend on the destination of the shipment. The estimated delivery time in Spain is 48 to 72 working hours. For international shipments within the European Union, we use the economic model of international parcel, the delivery time of which is estimated at 8 or 10 working hours. For other international destinations, it depends on each country. 

Yes there will be a guarantee

Yes, upon receipt of your order confirmation, you will receive a notification certifying the departure and dispatch of your package. You have a code that allows you to track the shipment.

3-D Secure “refers to a family of authentication of the user of a credit card . Each major bank card network has developed its own 3-D Secure protocol:

• Verified by Visa for the Visa network,
• SecureCode for the MasterCard network,
• SafeKey for the American Express network,
• …

These 3-D Secure protocols aim to determine whether the card user is legitimate by asking the user for information that only the card issuing bank and the card holder are supposed to know. Most often, this information is a digital code, with a very short validity period (a few minutes), sent by SMS by the buyer’s bank to the mobile phone of the bank card holder. The buyer must enter this temporary code in the payment web page to validate the payment and finalize the order.

A 3-D Secure protocol guarantees the seller that the payment is a priori legitimate and that the money will not be taken back because of credit card fraud. On the other hand, the user authentication process is sometimes so complex (eg: lack of responsiveness from the buyer, SMS not received) that it is not successful, which prevents the order from being finalized. The use of 3-D Secure protocols therefore has a negative impact on the number of orders. To limit this impact, some merchants only activate 3-D Secure protocols above a certain amount, at certain times of the night and / or according to other criteria.

The 3-D Secure protocols will only constitute protection for credit card holders when all the merchant sites in the world have permanently activated these protocols. Until this is the case, fraudsters will exploit stolen card numbers from sites that do not use 3-D Secure protocols.

3-D Secure “refers to a family of authentication of the user of a credit card . Each major bank card network has developed its own 3-D Secure protocol:

• Verified by Visa for the Visa network,
• SecureCode for the MasterCard network,
• SafeKey for the American Express network,
• …

These 3-D Secure protocols aim to determine whether the card user is legitimate by asking the user for information that only the card issuing bank and the card holder are supposed to know. Most often, this information is a digital code, with a very short validity period (a few minutes), sent by SMS by the buyer’s bank to the mobile phone of the bank card holder. The buyer must enter this temporary code in the payment web page to validate the payment and finalize the order.

A 3-D Secure protocol guarantees the seller that the payment is a priori legitimate and that the money will not be taken back because of credit card fraud. On the other hand, the user authentication process is sometimes so complex (eg: lack of responsiveness from the buyer, SMS not received) that it is not successful, which prevents the order from being finalized. The use of 3-D Secure protocols therefore has a negative impact on the number of orders. To limit this impact, some merchants only activate 3-D Secure protocols above a certain amount, at certain times of the night and / or according to other criteria.

The 3-D Secure protocols will only constitute protection for credit card holders when all the merchant sites in the world have permanently activated these protocols. Until this is the case, fraudsters will exploit stolen card numbers from sites that do not use 3-D Secure protocols.

Prior authorization for the return of an item has no legal existence.

If the return results from the implementation of the legal right of withdrawal and if the customer sends a legal withdrawal form or clearly informs the seller of his withdrawal, the seller cannot refuse the return (article L. 221-21 of the Consumer Code). However, the customer has an interest in making arrangements with the seller (prior warning from the seller) so that the return takes place under the best conditions (eg: postal address specific to returns, return label, protection and insurance of the package).

Apart from the reasons for return provided for by law or beyond the legal withdrawal period, the seller may contractually require a return procedure and therefore refuse a return that has not been made according to this procedure.

The package was either entrusted to a third party , that is lost by the carrier , that is stolen in transit or from your mailbox . Much more rarely, the customer may be the victim of a scam.

In all cases, the customer must:

• go around your neighborhood to make sure that the package has not been handed over to a neighbor,
• and inform the seller in writing.

After investigation, the seller must reship the order or reimburse the sums paid, unless proof is provided that (article L. 221-15 of the Consumer Code):

• the consumer is involved, or
• a third party to the contract is involved, that this is insurmountable and that it was unforeseeable (a theft for example), or
• the absence of delivery is the consequence of a force majeure (natural disaster, fire, etc.).

Note that the carrier is not considered a third party to the contract.

The client must:

• make reservations by describing the problem on the delivery slip in the presence of the carrier if possible,
• and inform the carrier in writing, with a copy to the seller.

After investigation, the seller must reship the order or reimburse the sums paid, unless proof is provided that (article L. 221-15 of the Consumer Code):

• the consumer is involved, or
• a third party to the contract is involved, that this is insurmountable and that it was unforeseeable (a theft for example), or
• the damage is the consequence of force majeure (natural disaster, fire, etc.).

Note that the carrier is not considered a third party to the contract.

Can AMG Desing Export refuse the return of an item that has not been the subject of a prior authorization request?

Prior authorization for the return of an item has no legal existence.

If the return results from the implementation of the legal right of withdrawal and if the customer sends a legal withdrawal form or clearly informs the seller of his withdrawal, the seller cannot refuse the return (article L. 221-21 of the Consumer Code). However, the customer has an interest in making arrangements with the seller (prior warning from the seller) so that the return takes place under the best conditions (eg: postal address specific to returns, return label, protection and insurance of the package).

Apart from the reasons for return provided for by law or beyond the legal withdrawal period, the seller may contractually require a return procedure and therefore refuse a return that has not been made according to this procedure.

If the customer uses his right of withdrawal provided for by law (he has 14 days to do so), the seller must refund the initial shipping costs . However, the reimbursement may be limited to the costs that the customer would have paid if he had chosen the standard delivery offered by the seller (article L. 221-24 of the Consumer Code).

If AMG Design Export grants a extension of the right of withdrawal we are entitled to do not refund the initial shipping cost .

The law does not oblige the seller to bear the cost of returning an item for which the customer asserts his legal right of withdrawal , unless the seller has omitted to inform the customer of this legal provision (article L. 221-23 of the Consumer Code, the seller therefore has an interest in informing his customers in his conditions of sale).

the legal withdrawal period begins the day after delivery of the order at the latest and does not include Saturdays, Sundays and public holidays (Articles L. 221-18 and L. 221-19 of the Consumer Code).

For example, if the order was delivered on Friday, June 30, the customer has until Monday, July 17 to exercise his right of withdrawal, taking into account the Friday, July 14, public holiday and the weekend immediately following it.

Note that the right of withdrawal can be exercised before receipt of the order (article L. 221-18 of the Consumer Code).

the legal withdrawal period begins the day after delivery of the order at the latest and does not include Saturdays, Sundays and public holidays (Articles L. 221-18 and L. 221-19 of the Consumer Code).

For example, if the order was delivered on Friday, June 30, the customer has until Monday, July 17 to exercise his right of withdrawal, taking into account the Friday, July 14, public holiday and the weekend immediately following it.

Note that the right of withdrawal can be exercised before receipt of the order (article L. 221-18 of the Consumer Code).

Once the customer has validly notified his legal withdrawal to the seller, he must hand-deliver or return the item concerned as soon as possible and at the latest within 14 days of the notification (article L. 221-23 of the Consumer Code).

If the guarantee implemented is a legal warranty ( of compliance Where against hidden defects ), so the customer does not have to pay the return shipping cost of the article (nor any other costs, articles L. 217-11 of the Consumer Code and 1646 of the Civil Code). However, in the event of costs disproportionate to the value of the item or the nuisance caused by the defect, the European Commission authorizes a limitation of these costs (Directive 1999/44 / EC of the European Parliament and of the Council).

If the guarantee implemented is a contractual guarantee (granted by the manufacturer and described in its documentation), then neither the manufacturer nor the seller is obliged to bear the cost of the return (nor the return shipping costs).

In a contract, a clause is qualified as abusive if it goes against the law . Any abusive clause will be canceled in case of dispute .

In distance selling contracts, the most frequent abusive clauses are for example:

• the seller’s liability for any contingency that may arise during the initial delivery of the order;
• the imposition of a request for authorization prior to a return within the framework of the legal right of withdrawal;
• the non-reimbursement by the seller of the initial shipping costs when the customer exercises his legal right of withdrawal.